By visiting the Onlineshoe website, you are accepting and consenting to the practices described in this policy.
Everything we do relating to your information is covered by the following data principles:
Information that we collect
Information you give us
Information we get from your use of our site
Customers will also need to input log in details or credit/debit card details to make payment on our website. For this, we will serve customers a secure iframe hosted by our payment providers, PayPal and/or Amazon Pay. Onlineshoe do not store any details you input at the payment stage of our checkout. We have contracts with our payment providers to ensure your data is secure at all times.
How do we collect information?
We have made every effort to detail the information that we collect from the users of our website/app, as well as to ensure that the platforms we use to collect data, are secure in storing and retaining the data as you would expect. We have documented the main ways in which we collect this data below.
If a user has opted in to receiving electronic correspondence , our marketing emails include use of a tracking pixel. By opting in to receiving electronic marketing , the user is consenting to the use of tracking pixel. A tracking pixel is used in the same way as cookies are used in web browsers. Tracking pixels are a normal part of electronic mail marketing use a tracking pixel to gather data on email activity such as, but not limited to, device, IP address, open time, link activity and website activity if a user clicks through to our website from our email. We use this information to create a better email marketing experience, help personalise emails and tailor a personalised shopping experience for all users who opt in to hear from us. If at any time a user wishes to no longer hear from us, or no longer consents to the terms of receiving electronic correspondence from us using this pixel, an unsubscribe link is found at the bottom of every email, and you can always contact us – we are happy to help.
We use the third-party e-commerce provider Visualsoft as our website host, central CRM system and email marketing platform. We have ensured that they are fully GDPR compliant as they collect and share your data with Onlineshoe.
A Cookie is a small text file that is downloaded onto ‘terminal equipment’ (eg a computer or smartphone) when the user accesses a website. It allows the website to recognise that user’s device and store some information about the user’s preferences or past actions.
How is the information used?
Onlineshoe will not collect any data that is not necessary to carry out and/or improve the service we provide to our customers. More details about the way in which we use your data can be found below:
In circumstances where you contact us by telephone, calls may be recorded for quality, training and security purposes. Calls may also be monitored without your consent for the following circumstances:
As detailed in the section ‘Who do we share your information with?’, we will only share your data with third parties where we deem it necessary to provide you with the service you expect. You have the right to access, amend, remove your data that we share or store at any time.
Who do we share your information with?
The third parties we may share your data with are detailed below:
Onlineshoe will never sell your data without your prior Consent. If Onlineshoe Ltd are acquired by another party, we will contact you if your rights are affected or if our legal basis for processing any data is altered.
We will not share any data we may hold that is sensitive without your prior Consent. Information about what data is defined as sensitive can be found here.
Onlineshoe may have a duty to share your personal data if we have a Legal Obligation or Vital Interest.
How long will Onlineshoe keep your data?
Onlineshoe will keep the information we hold for a time we deem necessary for the purpose for which we’re collecting the data. You have the right to request we amend, remove and view the data we store and can do this, by getting in touch with our customer service team here.
More information on your rights to access to your data can be found here. Any access request may be subject to a fee of £10 to meet our costs in providing you with the details of the information we hold about you. A full list of your rights in relation to data, can be found here.
Ways to contact us
If you wish to contact Onlineshoe regarding any of the information we collect or store, including making changes to your information, please contact the Onlineshoe Customer Services team via email or phone. All information provided by the customer and collected by Onlineshoe is controlled by us and within applicable laws and the Data Protection Act 1998.
Post: Onlineshoe Ltd
Unit 2B Canteen Mill Industrial Estate,
Burnley Road , Lydgate