Terms & Conditions


Cancellation Policy
Under the 2013 Consumer Contracts Regulations, a customer has the right to cancel an order from the time that the order is placed until 13 days from the date that the goods are received. However we accept returns up to 30 days from the date the goods are received.

If you wish to cancel an order, you can do so by contacting us by emailing websales@onlineshoe.co.uk

If you wish to cancel an order that has already been received, please ensure that the item(s) is returned to us, unworn and in a re-saleable condition within 30 working days from the date of receipt.

Occasionally, an error may occur and goods may be either incorrectly priced or described in which case we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description. We reserve the right to correct any errors on their discovery. We will (at our discretion) cancel your order and use reasonable endeavours to inform you of this. We will cancel your order and refund the price you have paid.

Please note that your order value is final and no discount can be applied retrospectively if the price of the item purchased is later reduced. It is the nature of retail that prices can be altered to reflect current promotions and we are unable to provide a partial refund on items that have been discounted since your original order was placed.

All payments are taken in pounds Sterling and all purchases will be liable to VAT at the prevailing UK rate.

Quantity Restrictions
Onlineshoe Ltd reserves the right to cancel any orders containing an increased quantity of items which we suspect are being made for re-sale or wholesale.

Promotional Codes
We are happy to be able to offer promotional discounts from time to time on our website but we reserve the right to withdraw these promotions at any time. More than one offer can not be used on the same order. This includes the use of two promotional codes.

This website is operated by Onlineshoe Ltd
company number 00787444 trading as Onlineshoe.co.uk. All content you see here is owned by or licensed by us. It is not for commercial use and unless we specifically agree you cannot copy, distribute, publish or alter the web site content. You may only download content from this website that is required for the sole purpose of assisting you in placing an order. Such downloaded material may not be used for any other content.

We guarantee to comply with procedures and requirements laid down in the UK Data Protection Act 1984. For security reasons we strongly recommend you do not send credit card numbers by standard email but use the secure facility on the website. At Onlineshoe we take security of your details seriously and have taken every precaution to make sure your transaction is secure. All your personal and account details are held securely and when you place your order you will be taken into a secure server. Look for the padlock symbol in the status bar of your internet browser.

If you are still unsure about submitting your details over the internet, please contact our customer services via email – websales@onlineshoe.co.uk
Returns Terms and Conditions
We offer a 30 Day Money Back Guarantee. If for any reason you are not satisfied with your purchase, simply return it to us for a full refund. All items must be returned unworn, in their original condition with all packaging and any tags intact.

UK Orders:
There are two ways you may return it to us:

1) By using the prepaid returns label , You can use this label take to any Post Office (just keep a copy of the tracking number) and we will then deduct just £4.99 from your refund when the item is received back.

2) By sending your order to the following address using the courier of your choice. Please note this will be at your own cost and we recommend using a track-able delivery service.  

Onlineshoe Ltd - Returns

Unit 2B , Canteen Mill Industrial Estate,

Burnley Road , Lydgate


OL14 7DR

Please be sure to include a note with your name and order number inside the package.

Why are returns not free postage? We have two choices. We could add an amount to all postage amounts to cover the cost of returns and then offer 'free' returns, but this would mean everyone pays for only a few people's returns, we see this as being unfair, as we prefer to charge as little as possible to all of our customers.

We aim to process all returns within 5 working days of receiving the Item back.

Any next day UK postage charges will not be refunded on returns made.
International Orders:
Please return your order to us at the address above. Please note this will be at your own cost and we recommend using a track-able delivery service.

There is no administration fee for any goods returned to us.
As we are a fast moving fashion company, styles and sizes are constantly selling out, we also refresh our collection every single week of the year. Unfortunately we are therefore unable to hold styles or sizes for you to exchange.

To avoid disappointment, if you require exchanges of a different style or size please return the original order for a refund and then place a new order for the desired style or size.
Faulty Items:
In the rare event that an item you receive is faulty or an item you receive is not what you ordered, please email websales@onlineshoe.co.uk and we will do everything we can to help you.

Onlineshoe Ltd reserves the right to alter without prior notice any content found within the website and in any marketing content. Onlineshoe Ltd and any other party involved in making this site available to you, are not liable for any direct, indirect, incidental, consequential or punitive damages arising out of it being accessed or used. Onlineshoe Ltd assumes no responsibility, and shall not be liable for any damage or viruses that may infect your IT equipment.

When ordering from our website/and subscribing to our email marketing, you will be asked to agree to our Privacy Policy and Terms and Conditions. When do this, you agree to all content in these policies. Please feel free to contact us here if you wish us to remove this consent or alter any of the details we may hold on you.